FAQ

How do I reserve this property? What is the method of payment? Is there an advantage to booking direct with the owner?
What is your cancellation policy?
Do you offer Trip Insurance?
Do you require a damage deposit?
When is the 2nd payment due? Do you automatically charge our credit card? Can someone else pay the 2nd payment?
How far are the homes to the beach? Is the beach access public or private?
How and when will I receive access codes to the property?
What is the Beach Service and is it included in our rental? How much is it to rent chairs or water sports equipment?
When are the community pools heated?
Do you have an Armband Policy for the use of the Pavilion, Private Beach and Community Pools? Is there a fee?
Do you have bicycles at the home or do you know a place that we can rent them?
Is there a washer and dryer in the home? How about an iron and ironing board?
Do you provide a crib, high-chairs or booster seats for small children?
How do I get a street legal golf cart? Can I legally operate it on the streets?
Do you supply linens?
Is WIFI and Cable Television provided?
Can we check in early, drop-off our luggage OR park in the driveway?
Are trailers permitted? How much parking is available?
Are beach chairs, umbrellas and toys provided? Does the property have a pull wagon?
Do you supply toilet paper, paper towels, garbage bags and soaps?
What items do I need to bring?
Do you supply beach towels?
Is there an outdoor gas grill?
What small kitchen appliances and cooking utensils are provided?
Are there any restaurants that we can easily walk to from the property?
Where do we pick-up the keys or obtain property access information?
When does the beach tram operate and are there any fees?
Who do I call for a problem after arrival?


How do I reserve this property? What is the method of payment? Is there an advantage to booking direct with the owner?

We have an online booking calendar on this website. Select your dates and book your home online via a major credit card. We accept Visa, MasterCard, or Discover credit or debit cards. Booking directly with the owner can save you up to 10% over other websites such as VRBO, HomeAway, AirBNB, and FlipKEY which all charge the customer a booking fee. We do not have a third-party booking or transaction fee.

What is your cancellation policy?

Please contact our office as soon as possible if you must cancel or change your reservation. If you cancel your reservation more than 60 days prior to the arrival date, you will receive a refund of all monies paid less a $250 cancellation fee. If you cancel your reservation within 60 days of the arrival date, you will lose all monies paid unless you have purchased Trip Insurance. (See below information regarding Trip Insurance). You must email us a notice of cancellation.

Do you offer Trip Insurance?

Two types of trip insurance are offered via TravelGuard during the online booking process. Trip insurance is optional, but we highly recommend purchasing it. You can review the specific details during the online booking.

Do you require a damage deposit?

No, we do not require a damage deposit. A non-refundable damage fee is included in the total rental cost. The damage waiver will cover reimbursement for non-intentional damages up to $1500. Please notify us immediately if any damages occur.

When is the 2nd payment due? Do you automatically charge our credit card? Can someone else pay the 2nd payment?

The 2nd payment is due 60 days prior to your arrival date. We will not automatically charge your credit card. A secure payment link will be sent to the email address used during your online booking about 2 weeks prior to your due date. It will come from our reservation system at ivacationline.com, so make sure to allow those emails. If you do not receive this email, make sure to check your spam or junk mail folders. The 2nd payment via credit card can be made by someone else.

How far are the homes to the beach? Is the beach access public or private?

A Google map is located on this website and it will show you the exact address of the property. All homes are a short walk to our private beach and pavilion. The pavilion has restrooms, showers, beach service and a seasonally operated Bar-N-Grill. This is the only residential community in Destin to have this feature.

How and when will I receive access codes to the property?

Access codes will be emailed to the email address provided during your online booking. We do not have a key pick-up as all homes have electronic locks. You will also need access codes to enter the community, access the pavilion and access the restrooms. The access codes will come from the ivacationonline.com reservation system. Please check your junk or spam mail if you do not receive the codes within 7 days of your arrival.

What is the Beach Service and is it included in our rental? How much is it to rent chairs or water sports equipment?

The beach service provides chair and umbrella set-ups as well as water sport equipment for a rental fee (Spring - October). This is an optional service and the rates are posted in the home and at the beach. You can take your own gear to the beach as each home has two pull wagons for your use. Tents are allowed on the beach, but please do not set them up in front of the beach service umbrellas. Click here to view the beach service price list.

When are the community pools heated?

One of the two community pools will always be heated when cooler temperatures warrant.

North Pool Schedule: Heated until the beginning of the 1st full week in March
South Pool Schedule: Heated Thanksgiving & Xmas weeks and starting with the 1st full week in March

Do you have an Armband Policy for the use of the Pavilion, Private Beach and Community Pools? Is there a fee?

Yes, the Community has a seasonally enforced Armband Policy and it is effective during these peak periods: Spring Break, Summer, Labor Day, & October Break
However, there is no Armband fee. A $20 fully refundable deposit is collected for your issued set of Guest Armbands.
Armbands that are not returned or have been lost will be charged at a rate of $2 per band for a maximum of $20.
The pavilion attendant will be responsible for collecting the deposit and providing you with the Armbands.

Do you have bicycles at the home or do you know a place that we can rent them?

We do not provide bicycles but you can easily rent them and they will even drop-off to the home and pick-up for free.
Bikes-R-Us: www.destinbikesrus.com
Coastal Cruisers: coastalcruisersdestin.com

Is there a washer and dryer in the home? How about an iron and ironing board?

Yes we have a full-size washer and dryer in all the homes. All homes have an iron and ironing board.

Do you provide a crib, high-chairs or booster seats for small children?

We keep a pac-n-play in the home. However, If you need other child related items, we recommend you make an advanced reservation at www.cribconnection.com which will deliver and pick-up from the home.

How do I get a street legal golf cart? Can I legally operate it on the streets?

Our affiliate is www.DestinCarts.com and you will receive 10% off the rental of a street legal six person electric golf cart by booking this home. These carts are legal to operate on any street with a speed limit of 35 mph and under. Park only in the driveway and not on the street or in the yard. Please ask for an extension cord.

Do you supply linens?

Yes. Linens for the home are provided. All bath towels, wash cloths, bed sheets, pillow cases, and kitchen towels, are provided.

Is WIFI and Cable Television provided?

Yes, free WIFI and Cable TV are provided. The WIFI passwords will be provided via email and are also posted in the home.

Can we check in early, drop-off our luggage OR park in the driveway?

No. Our check-in time is at 4pm CST. Please do not park in the driveway or interrupt the cleaning & inspection staff as they will be preparing multiple homes for guest arrivals. The home has an electronic lock that will coincide with the check in time. We are on central time, so please plan your trip accordingly.

Are trailers permitted? How much parking is available?

Trailers, boats, jet skis, RV's and other similar vehicles are not permitted. The home has plenty of parking. Please review this website for the specific number of parking spaces. Parking on the streets, yards or sidewalks is strictly prohibited. Overflow parking is available at either pool or the tennis courts.

Are beach chairs, umbrellas and toys provided? Does the property have a pull wagon?

We do not officially supply beach chairs, umbrellas or toys, although some of these items may be at the home. We suggest you review what is there before making a trip to one of our many beach stores. Two pull wagons are provided for hauling beach gear, ice chests and toys.

Do you supply toilet paper, paper towels, garbage bags and soaps?

We provide a starter set which includes a roll of paper towels in the kitchen, a roll of toilet paper and liquid hand soap for each bathroom, kitchen trash bags, dishwasher soap and soap pods for the clothes washer. Guests will need to buy additional supplies for the remainder of their stay.

What items do I need to bring?

Hair dryers, beach towels, shampoo, suntan spray/lotion, ice chests, beach gear and toys. Some condiment items may be in the home such as salt/pepper, sugar, spices, and coffee filters, although they are not officially provided.

Do you supply beach towels?

No. Be sure to bring your own beach towels and DO NOT remove any of the bath towels from the home.

Is there an outdoor gas grill?

Yes, we have an outdoor gas grill and there is a local propane company that can be called if the propane canister runs empty. This information will be posted in the home.

What small kitchen appliances and cooking utensils are provided?

We have all of the standard items that you would typically find in a kitchen for preparing family meals (pots, pans, knives, etc.) including a toaster, microwave, coffee pot and blender. Other special items include a crock pot, a griddle, and a lobster pot.

Are there any restaurants that we can easily walk to from the property?

Yes, several seafood restaurants are just a few minutes walk from the property. Captain Dave's On The Gulf and Kenny D.'s Beach Bar N Grill are adjacent to our beach Pavilion. If you want a little more exercise, you can easily walk to Pompano Joe's or The Crab Trap which are both family friendly gulf front restaurants.

Where do we pick-up the keys or obtain property access information?

All homes have electronic locks so there is no key pick-up. Access codes for the home, for the entry gates, and the pavilion gates will be sent via email 1 week prior to your arrival. Driving directions will also be sent at this time.

When does the beach tram operate and are there any fees?

The tram is free and operates daily from 10:00am to 4:00pm (excluding a lunch break) and will shuttle guests to and from the beach. Tram runs from; Last Week in May - 1st Week in August, and Labor Day Weekend.

Who do I call for a problem after arrival?

Our local contact information will be provided via email and it is also posted in the home.